Our cloud service provider has confirmed that the services supporting our operations have been fully restored. System performance and availability remain stable, and no further impact has been detected. This incident is now closed.
Posted Oct 20, 2025 - 21:01 UTC
Update
Our services continue to operate without any observable degradation. However, our cloud service provider is still working toward a final resolution of their ongoing incident. We will keep this incident open until we receive official confirmation from the provider that the issue has been fully resolved.
Posted Oct 20, 2025 - 18:56 UTC
Update
The cloud service provider is continuing to work on resolving the underlying issues. Although our systems currently appear stable and fully operational, there may still be minor performance degradation in certain cases. We are actively monitoring the situation to ensure full service stability.
Posted Oct 20, 2025 - 13:46 UTC
Monitoring
We identified an issue with an upstream cloud provider. Unfortunately, even our status page was affected, and we could not open this status page before now. Among the issues we identified: * Delay in syncing information between sensors and the Vantage US1 instance
The incident started at about 07:50 UTC
The cloud provider is fixing their issues, we can see that most of the sync operations are back to full operation. We're continuing to monitor the issue.